Jessica Chastain Deletes Tweets Calling Out JetBlue Over $15 After Backlash

Mar. 15, 2025

Jessica Chastain in 2024.Photo:Craig Barritt/Getty

Craig Barritt/Getty

Jessica Chastainbriefly publicly shared her feelings about a recent in-flight disappointment.

TheMother’s Instinctactress posted on X (formerly Twitter) about how the in-flight entertainment system was down during her JetBlue flight and expressed her dissatisfaction with the $15 credit the airline offered because of it.

She included a screenshot of an email from JetBlue outlining the credit.

JetBlue airplane.Courtesy of JetBlue

She continued, “Strange that I paid that for your flight entertainment system that didn’t work for the duration of my 6hr flight, but I guess it was worth it for this $15 credit.”

The JetBlue X account encouraged her to send them a DM to “look into” her issue.

According to a since-deleted post about the airline and actress' exchange, JetBlue explained that all passengers had been issued $15 for the inconvenience. “I understand but I spent $1500 on the flight and so did my husband,” Chastain replied.

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“There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer.”

JetBlue reiterated that regardless of flight member status or the amount of money spent on tickets, each customer would receive the same $15 credit.

Chastain did not reply to PEOPLE’s request for comment.

Jessica Chastain in 2024.Darren Gerrish/WireImage

Darren Gerrish/WireImage

Fans online were divided overThe Eyes of Tammy Fayestar’s public complaints.

“The funniest thing about Jessica Chastain complaining about only getting a $15 refund for the in-flight entertainment not working on her Jet Blue flight is that she was flying with her husband,“one person wrote, adding: “Is 6 hours together that horrible that you lose it over not having movies to watch?”

Others told her to “read the room” and called her “embarrassing,” perPage Six.

However, some users praised her for calling out the airline.

“I know everyone’s dunking on Jessica Chastain, but low key, I think it’s good that a celebrity is complaining publicly,“one person said. “Airlines have absolutely no accountability when it comes to customer service, experience, or even the basics like BEING ON TIME.”

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“So many of you would tweet exactly like Jessica Chastain if you were her level of famous. I know that in my soul,“another joked.

“The only upside to being verified was being able to @ large companies when they did you wrong and I for one am glad Jessica Chastain is keeping that art form alive,“a third added.

According to their website, JetBlue is “the only U.S. airline with seatback screens at every seat.” Its current featured offerings includeInside Out 2, The Fall GuyandAbigail.

source: people.com